Warning Signs at Work: A Guide to Preventing Violence Before It Starts

Workplace violence is a serious concern for employees, employers, and organizations of all sizes. While some incidents of workplace violence are unpredictable and unforeseen, many of them are preceded by observable warning signs. These warning signs, if identified early and addressed appropriately, can help prevent violence and protect the safety and well-being of everyone in the workplace. By fostering a culture of awareness and intervention, organizations can reduce the likelihood of violent incidents and respond effectively when they arise.

Common Warning Signs of Workplace Violence

Workplace violence can take many forms, from verbal abuse to physical altercations. Recognizing the warning signs before a situation escalates is key to preventing harm. Some of the most common indicators that could suggest potential violence include:

1. Bullying Behavior – When an individual consistently behaves in rude, disruptive, or uncooperative ways, this can create a toxic work environment and signal underlying aggression. Bullying behavior often escalates over time, making it crucial to address early.
2. Intimidation – Intimidation can manifest as using threatening speech, gestures, or actions to exert control or power over others. This behavior creates fear among coworkers and can be a precursor to more dangerous actions.
3. Verbal Abuse – Argumentative, aggressive language aimed at belittling or offending others can increase tension in the workplace. Verbal abuse, especially when it becomes frequent or personal, is a red flag that should not be ignored.
4. Disregard for Rules – Employees who routinely undermine workplace policies, procedures, or safety protocols often exhibit a lack of respect for authority and the organization’s culture. A disregard for rules can suggest a potential for reckless or harmful behavior.
5. Making Threats – Threatening others, whether through words or actions, is one of the most direct warning signs of imminent danger. Even if the threats are not immediately violent, they should be taken seriously and addressed immediately.
6. Playing the Victim – People who excessively blame others for their problems or refuse to take responsibility for their own actions may be attempting to justify hostile behavior. This mindset can contribute to escalating tensions and workplace conflict.
7. Aggression – Seeking physical confrontation or engaging in physically aggressive behavior, such as shoving, hitting, or damaging property, is a clear sign that someone is struggling with controlling their anger or frustration. Aggression is a major warning sign of potential violence.
8. Property Destruction – Destroying or damaging workplace property, whether intentionally or in a fit of rage, is not only costly but is often a sign that an individual is unable to manage their emotions and may pose a danger to others.
9. Brandishing a Weapon – Displaying or threatening the use of a weapon in the workplace is one of the most serious warning signs. Whether it's a gun, knife, or any other dangerous object, this behavior signals an immediate and urgent threat to the safety of others.

Why Addressing Warning Signs Early is Crucial

When warning signs of workplace violence emerge, they should be addressed immediately to prevent further escalation. The longer a problem goes unaddressed, the more likely it is that the situation will worsen and potentially lead to violence. Early intervention is not only a way to prevent harm but also a way to promote a healthier, safer work environment for everyone involved.

Steps to Take When You Observe Warning Signs

If you notice any of the warning signs mentioned above, it's important to respond appropriately. Here’s a step-by-step guide on what to do:

1. Stay Calm – If you observe a concerning behavior or conflict, it's essential to remain calm and avoid reacting emotionally. Your ability to stay level-headed will help prevent further escalation.
2. Report the Behavior – Notify a supervisor, manager, or human resources (HR) personnel about the issue. It’s important to follow the proper channels within your company’s policies for addressing such behavior. Make sure to provide all relevant details to ensure that the issue is addressed effectively.
3. Follow Company Procedures – Companies typically have established protocols for handling workplace violence, including disciplinary measures, counseling, or other interventions. Adhering to these procedures helps ensure consistency and fairness in addressing the situation.
4. Document the Incident – As soon as possible, document the details of the behavior or incident. Record the date, time, location, individuals involved, and any specific actions or words that were exchanged. This documentation will be helpful for reporting, investigations, and tracking patterns of behavior over time.

What to Do if Threats Come from Non-Employees

In some cases, workplace violence can involve individuals who are not employees, such as customers, clients, or visitors. While the approach to managing non-employee threats is similar, the response might differ slightly:

1. Stay Calm – As with threats from employees, stay calm and avoid escalating the situation with non-employees.
2. Involve a Supervisor – Notify a supervisor or someone in authority about the situation. The supervisor may have more experience in managing external threats and can take appropriate action.
3. Document the Event – Record the details of the interaction for future reference. This documentation may be necessary if the situation escalates or if it needs to be reported to authorities.

Responding to Serious and Urgent Warning Signs

In cases where the warning signs escalate quickly and the situation becomes more serious, employees must take immediate action. Here’s what to do if you are faced with an urgent, potentially dangerous situation:

1. Stay Calm – Regardless of the severity of the situation, remaining calm is critical. If you panic, it can escalate the situation further.
2. Notify a Supervisor – Alert a supervisor or manager immediately. They should be involved in decision-making and will know how to address the situation.
3. Use a Calm, Non-Threatening Tone – When speaking to the individual exhibiting threatening behavior, try to remain calm and use a neutral, non-confrontational tone. Avoid raising your voice or using language that could provoke further aggression.
4. Ensure the Safety of Yourself and Others – Your safety and the safety of others should always be your top priority. If the situation allows, try to remove yourself and others from the area.
5. Leave the Area if Appropriate – If it’s safe to do so, leave the area and find a secure place. In some cases, it might be better to exit the premises entirely.
6. Call 9-1-1 if Necessary – If you believe that the situation poses a direct and immediate threat to life or safety, do not hesitate to call 9-1-1. Emergency responders are trained to handle situations involving potential violence.
7. Cooperate with Law Enforcement – If law enforcement arrives, cooperate fully with them. Follow their instructions carefully to ensure that everyone remains safe and that the situation is resolved quickly.
8. Document the Incident – After the situation has been addressed, document the details of the event for reporting, investigation, and any follow-up actions.